• Our privacy policies are detailed on our website under the Legal section. We are committed to protecting your information and maintaining transparency in how we use your data.

• You can find options to manage your privacy preferences, including opting out of data selling, in the Legal section on our website.

• Palgrow – Do Not Share My Personal Information→

Products purchased from Palgrow, LLC. can be refunded if canceled within the specified refund period outlined in our refund policy. Some products may have different refund terms, and certain products are not eligible for a refund at any time. For detailed information on the refund terms for specific products, please refer to our Refund Policy.→

The “Date of the transaction” refers to the date you purchase any product or service from Palgrow. This includes the date any renewal is processed by Palgrow, LLC., as per the terms and conditions of the applicable product or service agreement.

To be eligible for a refund, you must request it before closing your account. Once your account is closed, you will no longer be eligible for any refunds as outlined in our Refund policy→

For customers in Brazil, all products or services sold by Palgrow can be refunded if canceled within seven (7) days from the date of the transaction.

EU and UK consumers have a statutory right to cancel products and services within 14 days from the contract date. However, we may charge a reasonable amount for any services already provided by the date of cancellation. This does not affect your statutory rights or the specific refund terms for products with special conditions.

• Annual Plans: Refundable within 30 days of the transaction date.
• Monthly Plans: Refundable within 48 hours of the transaction date.

For more detailed information on refund eligibility for specific products, please see our Refund Policy→

• Yes, some products have specific refund terms. For example:

  • Domain Backorders: Non-refundable if the credit has been applied to an auction.
  • Hosting Services: Refundable if not yet performed within 30 days of the transaction.
  • Website Security: Refunds are available within 30 days if no manual malware removal has been completed.

  For a complete list of products and their special refund terms, please refer to our Refund Policy→

• Refund eligibility for domain registrations and renewals varies by TLD (Top-Level Domain). For instance:

  • Standard Terms: New registrations are refundable within 5 days; auto-renewals vary by term length.
  • Exceptions: Certain TLDs have different refund periods, such as .AU registrations, which are refundable within 3 days.

  Please review the specific terms for your domain in our Refund Policy→

   

• Yes, several products are non-refundable once certain actions have been taken. These include, but are not limited to:

  • Cloud Servers
  • Premium Domain Names
  • Hosting Connection Paid Apps
  • Merchant Accounts

  For a complete list of non-refundable products, please see our Refund Policy→

   

• Palgrow offers a flexible refund policy for our Expert Services, tailored to the completion status of the service:

  • Eligibility for Refund: Expert Services are refundable if they have not been performed. Once the service has been executed, it becomes non-refundable.

  • Requesting a Refund: You can request a refund within 30 days of the transaction, provided the service has not yet been utilized.

  • Subscription Basis: All Expert Services are provided on a prepaid subscription basis. The amount of refund you may receive depends on the progress of the work at the time of cancellation. This could result in a full refund, a partial refund, no refund, or potentially additional fees owed.

  • How to Cancel: To cancel a service, please contact your assigned account manager. If you experience a delay in response, ensure you have documented your cancellation request via email. We will take these records into account to resolve any issues.

  For more details, please refer to our full Refund Policy →

   

• Palgrow offers a flexible refund policy for our Expert Services, tailored to the completion status of the service:

  • Eligibility for Refund: Expert Services are refundable if they have not been performed. Once the service has been executed, it becomes non-refundable.

  • Requesting a Refund: You can request a refund within 30 days of the transaction, provided the service has not yet been utilized.

  • Subscription Basis: All Expert Services are provided on a prepaid subscription basis. The amount of refund you may receive depends on the progress of the work at the time of cancellation. This could result in a full refund, a partial refund, no refund, or potentially additional fees owed.

  • How to Cancel: To cancel a service, please contact your assigned account manager. If you experience a delay in response, ensure you have documented your cancellation request via email. We will take these records into account to resolve any issues.

  For more details, please refer to our full Refund Policy →

   

• If you have any legal or privacy-related concerns, you can reach us through the following methods:

  • Email Support:

    • For privacy-related inquiries, you can email us at: [email protected] or [email protected].

  • Mail: You can also contact us by mail at the addresses below:

    • United States:

      • Attn: Office of the Data Privacy Officer
      • 100 S. Mill Ave, Tempe, AZ 85281, USA

    • United Kingdom:

      • Attn: Legal, Office of the Data Privacy Officer
      • 5th Floor, The Shipping Building, Old Vinyl Factory, 252-254 Blyth Road, Hayes, UB3 1HA

    • European Union (EEA) / Switzerland:

      • Attn: Legal, Office of the Data Privacy Officer
      • Palgrow c/o WeWork, Friesenplatz 4, 50672 Köln, Germany

    • Asia:

      • Attn: Office of the Data Privacy Officer
      • 80 Robinson Road #02-00, Singapore 068898

  We are committed to responding to all inquiries within 30 days.