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Palgrow FAQs Center

Christopher Jones

Communication Coordinator.

Palgrow man standing with Laptop

Essentials FAQs

Palgrow is your partner in online presence management. We offer a comprehensive suite of digital Offerings tailored to help businesses succeed in the digital world. Our Offerings include:

  • Web Hosting: Reliable and scalable hosting solutions to keep your website running smoothly.
  • Domain Registration: Easy and secure domain registration services to establish your online identity.
  • Website Security: Robust security measures to protect your website from threats and ensure a safe user experience.
  • SEO Services: Expert SEO strategies to boost your visibility and drive organic traffic to your site.
  • Custom Website Design: Creative and personalized website design services to make your business stand out.

You can sign up for any of our services directly through our website. Navigate to the specific service page you’re interested in (e.g., Hosting, Domains, SEO), select your desired plan, and follow the prompts to complete your purchase.

Our corporate office is located at:
Palgrow, LLC.
1905 Sherman St, Suite 200, Denver, CO 80203, USA

You can sign up for our newsletter using your email address to receive updates, news, and special offers. Follow us on our social media platforms for real-time updates.

Sign Up Today →

Careers FAQs

Our hiring process focuses on qualities like determination, enthusiasm, and a thirst for knowledge, rather than strict criteria. See Available Positions→

Palgrow offers diverse opportunities, including full-time, part-time, and independent contractor positions across various departments.

Explore current openings on our Careers page. If you don’t find a suitable match, you can submit your resume for future consideration.

Palgrow provides flexible working hours and remote work options to enable team members to thrive both personally and professionally.

Diversity is highly valued at Palgrow, and we foster an inclusive culture where every team member’s unique contributions are recognized and celebrated.

Palgrow provides a comprehensive total rewards package aimed at enhancing overall well-being, including benefits that go beyond the standard offerings.

Palgrow provides a comprehensive total rewards package aimed at enhancing overall well-being, including benefits that go beyond the standard offerings.

Offerings FAQs

  • Yes, Palgrow excels in custom website design. Our team of expert designers and developers creates bespoke websites from scratch, ensuring every detail aligns perfectly with your business requirements. We do not use templates, guaranteeing a unique online presence tailored specifically.

  • Our SEO services include:

    • Specialized Local SEO
    • Tailor-Listing Directories
    • Strategic Link Development
    • SEO Insights & Reporting Tool
  • You can purchase a domain by visiting our Domain Registration page, where you can search for and register your desired domain name. We also offer domain transfer and backorder services.

Support & Contact FAQs

  • We offer multiple ways to reach us:

    • Phone Support: Call our central support line at 1-(800) 583-8019, Option 3 for assistance with domains registration, hosting, web security, and billing. Choose Option 2 for inquiries related to the Expert Services Department.
    • Live Chat: Available on our website for instant assistance.

We provide 24/7 expert support. However, connection fees may apply depending on your location and phone plan. Always have your PIN and customer number ready when contacting support.

You can access your PIN and customer number by logging into your account on our website. These details are essential for verification when contacting support.

Access your PIN  & Customer number→

Yes, you can schedule a call back by filling out our online form or calling (800) 583-8019, Option 6. All call backs will be made from (800) 583-8019 for security reasons.

 

For “Do it for Me” services such as SEO, website design, or logo creation, email us at [email protected]. We will respond within 2 hours.

Yes, we offer support in multiple languages and countries. Please see our global directory for the specific contact number in your country.

For corporate communications, media inquiries, or job opportunities, please use the following contacts:

You can also call our Corporate Communications line at 1-(844) 725-4769.

Send faxes to (303) 285-4426, ensuring that the number 1237 is written at the top of each document for proper processing.

Account & Billing FAQs

To create an account, visit our Sign-up page → , fill in your details, and follow the steps to complete the registration.

Updating your account information is easy. Just follow these steps:

  1. Log In to Your Account:

  2. Navigate to the Account Section:

    • Once logged in, you’ll be directed to your account dashboard.
    • Look for the navigation menu and select “Account” to view all available options related to your account management.
  3. Choose the Relevant Option:

    • My Products: Here, you can view and manage the products and services you have purchased from Palgrow.
    • Account Settings: Click on this option to update your personal information, such as your name, email address, and contact details.
    • Renewals & Billing: Select this to update your billing information, manage payment methods, and view your renewal dates.
    • Sign Out: Use this option to securely log out of your account after making any changes.
  4. Update Your Information:

    • Account Settings: In the “Account Settings” section, you can update your personal details. Click on the edit button next to the information you wish to change, enter the new details, and save your changes.
    • Renewals & Billing: In the “Renewals & Billing” section, you can update your payment methods, view billing history, and manage how and when your services renew.
  5. Save and Confirm Changes:

    • After making the necessary updates, be sure to save your changes.
    • Confirm that your details are correct and up to date.
  6. Log Out When Done:

    • For security, always sign out of your account when you’ve finished making updates, especially if you’re on a shared or public computer.

Additional Support:

    • Email: If you need assistance, you can contact us at [email protected].

    • Phone: Call our support team at (800) 583-8019 for help.

    • Help Center: For more detailed guides and support, visit our Help Center.

Setting up automatic payments ensures that your services are renewed without interruption. Follow these steps to enable and manage automatic payments for your subscriptions:

    1. Log In to Your Account:

      • Go to the our login page → and enter your username and password to access your account dashboard.
    2. Navigate to the Billing Section:

      • Once logged in, select the “Manage your Billing” option from the dashboard.
      • This will bring you to a page where you can see all your billing details, including subscriptions, order history, and payment methods.
    3. Go to the Subscriptions Tab:

      • Click on the “Subscriptions” tab to view all your active services.
      • Each service listed will show its description, the next billing date, and the payment method used for automatic renewals.
    4. Enable or Manage Auto-Renewal:

      • Locate the service for which you want to set up or manage automatic payments.
      • Click the three vertical dots (more options) next to the service description to open the action menu.
    5. Use the Action Menu:

      • From the menu, you can perform several actions:
        • Renew Now: Manually renew the service immediately if needed.
        • Edit Your Plan: Modify the details of your subscription plan.
        • Update Payment Method: Change the payment method used for this service.
        • Turn Off Auto-Renew: Disable automatic renewal for the service. Ensure this is not selected to keep auto-renew enabled.
    6. Update Payment Methods:

      • To change or add a payment method, click on “Update Payment Method” from the options menu.
      • Alternatively, navigate to the “Payment Methods” tab where you can manage all your saved payment options. This includes adding new payment methods or editing existing ones.
    7. Review and Confirm:

      • After making changes, review your subscriptions under the “Subscriptions” tab to ensure they reflect your desired settings.
      • Check that the auto-renew status and payment methods are correct.
    8. Check Your Order History:

      • You can also visit the “Order History” tab to view details of past transactions and confirm that future billing dates are set as expected.

Click on the “Forgot Password” link on the login page and follow the instructions to reset your password via the email associated with your account.

Recover your Password →

 

If you notice a billing error, please contact our billing support team immediately at [email protected] or call (800) 583-8019. We will investigate and resolve the issue promptly.

 

  • Yes, invoices are emailed to you after each billing cycle. You can also download copies from the “Billing History” section in your account. 

Additional Resources FAQs

  • Our Help Center is accessible via our website and provides a wealth of resources, tutorials, and guides to help you navigate and make the most of our services.

Legal & Privacy FAQs

  • Our privacy policies are detailed on our website under the Legal section. We are committed to protecting your information and maintaining transparency in how we use your data.

 

Products purchased from Palgrow, LLC. can be refunded if canceled within the specified refund period outlined in our refund policy. Some products may have different refund terms, and certain products are not eligible for a refund at any time. For detailed information on the refund terms for specific products, please refer to our Refund Policy.→

The “Date of the transaction” refers to the date you purchase any product or service from Palgrow. This includes the date any renewal is processed by Palgrow, LLC., as per the terms and conditions of the applicable product or service agreement.

 

To be eligible for a refund, you must request it before closing your account. Once your account is closed, you will no longer be eligible for any refunds as outlined in our Refund policy→

For customers in Brazil, all products or services sold by Palgrow can be refunded if canceled within seven (7) days from the date of the transaction.

EU and UK consumers have a statutory right to cancel products and services within 14 days from the contract date. However, we may charge a reasonable amount for any services already provided by the date of cancellation. This does not affect your statutory rights or the specific refund terms for products with special conditions.

  • Annual Plans: Refundable within 30 days of the transaction date.
  • Monthly Plans: Refundable within 48 hours of the transaction date.

For more detailed information on refund eligibility for specific products, please see our Refund Policy→

  • Yes, some products have specific refund terms. For example:

    • Domain Backorders: Non-refundable if the credit has been applied to an auction.
    • Hosting Services: Refundable if not yet performed within 30 days of the transaction.
    • Website Security: Refunds are available within 30 days if no manual malware removal has been completed.

    For a complete list of products and their special refund terms, please refer to our Refund Policy→

 

  • Refund eligibility for domain registrations and renewals varies by TLD (Top-Level Domain). For instance:

    • Standard Terms: New registrations are refundable within 5 days; auto-renewals vary by term length.
    • Exceptions: Certain TLDs have different refund periods, such as .AU registrations, which are refundable within 3 days.

    Please review the specific terms for your domain in our Refund Policy→

     

  • Yes, several products are non-refundable once certain actions have been taken. These include, but are not limited to:

    • Cloud Servers
    • Premium Domain Names
    • Hosting Connection Paid Apps
    • Merchant Accounts

    For a complete list of non-refundable products, please see our Refund Policy→

     

  • Palgrow offers a flexible refund policy for our Expert Services, tailored to the completion status of the service:

    • Eligibility for Refund: Expert Services are refundable if they have not been performed. Once the service has been executed, it becomes non-refundable.

    • Requesting a Refund: You can request a refund within 30 days of the transaction, provided the service has not yet been utilized.

    • Subscription Basis: All Expert Services are provided on a prepaid subscription basis. The amount of refund you may receive depends on the progress of the work at the time of cancellation. This could result in a full refund, a partial refund, no refund, or potentially additional fees owed.

    • How to Cancel: To cancel a service, please contact your assigned account manager. If you experience a delay in response, ensure you have documented your cancellation request via email. We will take these records into account to resolve any issues.

    For more details, please refer to our full Refund Policy →

     

  • Palgrow offers a flexible refund policy for our Expert Services, tailored to the completion status of the service:

    • Eligibility for Refund: Expert Services are refundable if they have not been performed. Once the service has been executed, it becomes non-refundable.

    • Requesting a Refund: You can request a refund within 30 days of the transaction, provided the service has not yet been utilized.

    • Subscription Basis: All Expert Services are provided on a prepaid subscription basis. The amount of refund you may receive depends on the progress of the work at the time of cancellation. This could result in a full refund, a partial refund, no refund, or potentially additional fees owed.

    • How to Cancel: To cancel a service, please contact your assigned account manager. If you experience a delay in response, ensure you have documented your cancellation request via email. We will take these records into account to resolve any issues.

    For more details, please refer to our full Refund Policy →

     

  • If you have any legal or privacy-related concerns, you can reach us through the following methods:

    • Email Support:

    • Mail: You can also contact us by mail at the addresses below:

      • United States:

        • Attn: Office of the Data Privacy Officer
        • 100 S. Mill Ave, Tempe, AZ 85281, USA
      • United Kingdom:

        • Attn: Legal, Office of the Data Privacy Officer
        • 5th Floor, The Shipping Building, Old Vinyl Factory, 252-254 Blyth Road, Hayes, UB3 1HA
      • European Union (EEA) / Switzerland:

        • Attn: Legal, Office of the Data Privacy Officer
        • Palgrow c/o WeWork, Friesenplatz 4, 50672 Köln, Germany
      • Asia:

        • Attn: Office of the Data Privacy Officer
        • 80 Robinson Road #02-00, Singapore 068898

    We are committed to responding to all inquiries within 30 days.

Corporate Office.

Palgrow, LLC.

1905 Sherman St 200 1237, Denver, CO 80203, USA

Fax Us : (303) 285-4426

Important: For your fax to be properly processed, please ensure that the following number 1237 is written at the top of each fax document. Faxes received without this number may be discarded.

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