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Job Description:
We are excited to welcome a dedicated Technical Bilingual Support Specialist to our team! If you thrive on solving technical issues and delivering top-notch customer service, we’d love to have you on board.
Position Overview:
We are looking for a full-time Technical Support Specialist to support our customers with their web hosting needs. This role is fully remote, allowing you to work from anywhere.
Responsibilities:
- Provide technical assistance to customers through calls, chats, and tickets.
- Resolve technical issues related to email setup, cPanel, FTP clients, and more.
- Continuously learn and share knowledge within our collaborative team environment.
- Focus entirely on technical support without any sales or upselling tasks.
- Engage with customers in real, unscripted conversations to solve their issues.
Qualifications:
- Eagerness to learn and grow into higher-level technical roles.
- Friendly and helpful demeanor.
- Basic understanding of Linux systems.
- Experience in web hosting or website management, with knowledge of cPanel preferred.
- Strong problem-solving skills for technical issues.
- Previous experience in a helpdesk or call center is a plus.
- Ability to explain technical concepts clearly to non-technical users.
Why Join Us:
At Palgrow.com, we foster a supportive and dynamic work environment that encourages personal and professional growth. Here’s what we offer:
- Competitive pay: $29 per hour.
- Semi-annual profit-sharing opportunities.
- Comprehensive benefits including medical, dental, vision, short and long-term disability, life insurance, and 401(k) with matching.
- Paid time off and company holidays.
- Free VPS hosting.
- Additional paid time off for community service.
- Reimbursement for tuition, certifications, or professional memberships.
- Career development opportunities through coaching, job shadowing, and mentoring.
- Corporate discounts.
- Recognition programs for years of service.
- Wellness initiatives and programs.
Join Palgrow.com and help us deliver exceptional technical support to our clients while growing your career with us!