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Job Description:
We are seeking passionate and experienced Customer Service Representatives to join our dynamic team. This remote position offers the flexibility to work from home while providing excellent customer support. We offer part-time opportunities with the potential to transition to full-time, making it a perfect fit for various lifestyles.
Key Responsibilities:
- Handle customer inquiries and complaints via phone.
- Provide accurate information about our products and services.
- Assist clients with setting up and managing their websites, domains, and hosting solutions.
- Resolve customer issues efficiently and professionally.
- Maintain detailed records of customer interactions.
- Collaborate with team members to improve customer satisfaction.
Requirements:
- Minimum of 6 months of customer service experience.
- Strong communication and interpersonal skills.
- Ability to work independently in a remote setting.
- Proficiency in using customer service software and tools.
- Excellent problem-solving abilities.
- High school diploma or equivalent.
- Bilingual (English and Spanish) required for higher pay rate.
Benefits:
- Competitive hourly rate of $16 for English-speaking representatives and $18 for bilingual representatives (English and Spanish).
- Flexible working hours with part-time to full-time transition options.
- Opportunity to work from the comfort of your home.
- Professional development and growth opportunities.
- Comprehensive training materials provided.
- Supportive and inclusive work environment.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
About Palgrow Services:
We offer a range of services designed to empower businesses and individuals in enhancing their online presence and achieving growth. Our suite of tools includes:
- Domains: Secure your dream domain and build your online identity.
- Hosting: From shared web hosting to fully managed VPS hosting, we provide top-speed performance and robust protection.
- Website Solutions: Create a stunning website with our easy-to-use website builder and templates.
- Email Marketing: Capture, create, and convert leads with our intuitive email marketing software.
- SEO Services: Optimize your website and content with our expert SEO services and tools.
- Security: Keep your website and data safe with our comprehensive security solutions